Privacy Policy

Cadenza Connections respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, create an account, subscribe to our services or contact us.

1. Data Controller

The data controller responsible for the processing of personal data through Cadenza Connections is:

Cadenza Kft.
1026 Budapest, Orsó utca 27., Hungary
Company registration number: 01-09-961722
Tax number: 23356443-2-41
Email: info@cadenzaconnections.com
Website: cadenzaconnections.com

2. Personal Data We Collect

Depending on how you use Cadenza Connections, we may collect and process the following categories of personal data:

  • name and contact information;
  • email address;
  • account and login information;
  • subscription and billing information;
  • information provided when contacting us;
  • technical information relating to the use of our website and services;
  • information necessary to manage subscriptions and provide access to our databases.

We only collect personal data that is necessary for providing, administering and improving our services or for complying with applicable legal obligations.

3. How We Use Personal Data

We may process personal data for the following purposes:

  • creating and managing user accounts;
  • providing access to subscribed databases;
  • managing monthly and annual subscriptions;
  • processing and administering payments and invoices;
  • communicating with users regarding their accounts and subscriptions;
  • responding to enquiries and support requests;
  • maintaining the security and functionality of the website;
  • improving our services and user experience;
  • complying with legal, accounting and tax obligations.

4. Legal Basis for Processing

We process personal data only where there is an appropriate legal basis under applicable data protection law.

Depending on the circumstances, processing may be necessary:

  • for the performance of a contract or to take steps at your request before entering into a contract;
  • to comply with a legal obligation;
  • for our legitimate interests, provided that these interests do not override your rights and freedoms;
  • on the basis of your consent where consent is required.

Where processing is based on consent, you may withdraw your consent at any time.

5. Account and Subscription Data

When you create an account or purchase a subscription, we process the information necessary to establish and manage your access to Cadenza Connections.

Your subscription determines which databases and countries you can access and for how long. Account information may also be used to manage renewals, cancellations and customer support.

6. Payments and Billing

Payments may be processed through third-party payment service providers. Cadenza Connections does not necessarily receive or store complete payment card details.

Information required for billing, accounting and taxation may be processed and retained in accordance with applicable legal requirements.

Details of the payment and billing service providers used by Cadenza Connections will be added to this Privacy Policy when the relevant services are implemented.

7. Cookies and Website Technologies

Cadenza Connections may use cookies and similar technologies necessary for the operation, security and functionality of the website, including account login and subscription access.

Additional cookies, such as analytics or marketing cookies, will only be used in accordance with applicable legal requirements. Where required, users will be provided with appropriate information and choices regarding non-essential cookies.

Further information will be provided in our Cookie Policy or cookie settings once the relevant technologies are implemented.

8. Professional Information in the Databases

Cadenza Connections databases contain professional information relating to organizations and individuals active in the music industry. This may include organization names, professional roles, business contact information, websites, publicly available professional email addresses and other information relevant to professional activities.

Cadenza Connections aims to collect and maintain information from legitimate professional and publicly available sources and to use such information for the purpose of providing a professional industry information service.

Where information relating to an identifiable individual is processed, such processing will be carried out in accordance with applicable data protection law.

Legal basis: legitimate interest. We process the professional information described above on the basis of our legitimate interest (GDPR Article 6(1)(f)) in maintaining an accurate, useful professional directory for the classical music industry. Before relying on this basis, we carry out a balancing test to confirm that our interest in including a person’s publicly available professional details is not overridden by that person’s own interests, rights or freedoms.

Purpose and duration. Information is included only for the purpose of enabling industry professionals to identify and approach the right contact at an organization. Entries are reviewed periodically and are kept only for as long as the organization and the individual’s role remain current and relevant to that purpose.

Who can access this information. Database entries are accessible only to active, paying subscribers to Cadenza Connections, who may use the information solely for legitimate professional outreach in accordance with our Terms & Conditions.

Right to object and deletion. Any individual included in a database may object to the inclusion of their personal data at any time by contacting us at info@cadenzaconnections.com. Upon receiving an objection, we will investigate and, where appropriate, delete the relevant personal data within one month. We maintain an internal suppression list of individuals who have asked to be removed, so that their details are not reintroduced in the future.

9. Data Sharing and Service Providers

We may use trusted third-party service providers to operate Cadenza Connections, including providers of:

  • website hosting (Rackforest);
  • payment processing;
  • billing and invoicing;
  • email services;
  • customer relationship management;
  • website security;
  • technical maintenance;
  • analytics, where applicable.

These providers may process personal data only to the extent necessary to provide their services and subject to applicable data protection requirements.

We do not sell users’ personal data.

10. International Data Transfers

Some service providers used in connection with Cadenza Connections may process data outside Hungary or the European Economic Area.

Where personal data is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable data protection law.

11. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and as required by applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose of processing. Certain billing, accounting and transaction information may need to be retained for longer periods in accordance with legal requirements.

In particular: subscriber account and contract data is retained for the duration of the subscription and for 5 years afterwards, in line with our contractual limitation period; billing and invoicing records are retained for 8 years, as required by Hungarian accounting law (Act C of 2000 on Accounting).

12. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing;
  • request data portability where applicable;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the competent data protection supervisory authority.

Requests concerning personal data may be submitted to the contact details provided in this Privacy Policy.

14. Supervisory Authority

If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

For the Hungarian data controller, the relevant supervisory authority is the Hungarian National Authority for Data Protection and Freedom of Information (NAIH), www.naih.hu.

15. Third-Party Websites

Cadenza Connections databases may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites.

Users should review the privacy information provided by those websites separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements or data processing activities.

The current version will always be made available on this website, together with the date of the latest update.

17. Contact

For questions concerning this Privacy Policy or the processing of personal data by Cadenza Connections, please contact:

Cadenza Kft.
1026 Budapest, Orsó utca 27., Hungary
Website: cadenzaconnections.com

Email: info@cadenzaconnections.com